Complaint Investigation Report

In regard to the allegation, staff recorded resident without resident consent. LPA Spaeth spoke to R1 on June 22, 2021 and asked for name of resident who recorded incident on phone. R1 stated did not remember if this happened. LPA Spaeth spoke to Caregivers J. Munoz and M. Buenavilla on October 25, 2021 via phone call and asked if a caregiver recorded altercation on phone. Both caregivers stated no. Therefore, the allegation is unsubstantiated at this time.

LPA Spaeth asked Caregiver M. Buenavilla and J. Munoz on October 25, 2021 if spoke to R1 in an inappropriate manner. Both caregivers stated no. LPA also asked if caregivers witnessed other caregivers speaking to R1 in an inappropriate manner. Both caregivers stated no. LPA Spaeth spoke to R1 on June 22, 2021 and asked name of staff who spoke to R1 in an inappropriate manner. R1 stated did not remember making that statement. Therefore the allegation, staff speak inappropriately to resident is unsubstantiated.

Exit interview was conducted and appeal rights discussed. A copy of the report was given to Caregiver.