Complaint Investigation Report

197608907-9-29-2022-31-AS-TAGD-CTXSHL-20230721135339

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/26/2022 and conducted by Evaluator Melissa Spaeth

COMPLAINT CONTROL NUMBER: 31-AS-20220926161752

COMPASSIONATE ELDERLY CARE MANAGEMENT SYSTEMS, INC

Staff did not follow protocols to prevent the spread of COVID-19

LPA Spaeth unannounced visit and was greeted by caregiver. LPA stated the purpose of the visit was to conduct a complaint investigation which states staff did not follow protocols to prevent the spread of COVID 19.

LPA stated that it was observed by an outside Los Angeles County reporting party that the reporting party was not screened by caregiver when entered the facility on 9/09/2022. Reporting party stated temperature was not taken and reporting party had to prompt caregiver to conduct this procedure. Pursuant to Title 22 Division 6 of the CA Code of Regulations, a deficiency is cited (refer to LIC 9099-D).

Exit interview conducted, Appeal Rights discussed, and a copy of the report was issues to caregiver. .