Complaint Investigation Report

Regarding the allegation: illegal eviction. It’s being alleged that a resident (R1) was not given a written eviction notice. LPA Spaeth interviewed the Licensee who stated a written eviction notice was not given to R1. The Licensee stated R1 temporarily moved into the facility after being hospitalized. R1 was living at the facility until R1's apartment had been renovated. Three (3) out of the four (4) staff members confirmed a written eviction notice was not given to R1. R1 no longer lives at the facility and LPA Spaeth was unable to contact R1. LPA Spaeth interviewed one (1) out of the four residents. R2 stated has never received an eviction notice. R3 and R4 were asleep during LPA's visit. R5 was unable to answer questions but R5's family member was interviewed at 2:30 pm who stated staff have never issued an eviction notice to R5. Based upon LPA's interview of staff, resident and a resident's family member, the allegation is unsubstantiated .

Regarding the allegation: Licensee denied Ombudsman to visit with resident.. It’s being alleged that when the Ombudsman met with R1 at the facility, the Licensee yelled at the Ombudsman via phone call and told the Ombudsman to leave the facility. The Licensee stated they did not yell at the Ombudsman. The Licensee stated they received a call from the Administrator. The Licensee stated they could hear the Ombudsman in the background raising their voice when speaking to the Administrator. The Licensee spoke to the Ombudsman, allowed the Ombudsman to speak but then asked the Ombudsman to stop yelling. The Ombudsman became upset and continued to yell. The Licensee then told the Ombudsman to leave because the Ombudsman was upsetting the residents. LPA Spaeth interviewed the Administrator at 11:00 am and a staff member (S1) at 11:30 am who confirmed the Ombudsman was personally speaking with R1 in R1's room. The Administrator and S1 both stated the Obudsman.came out of R1's room and was yelling at the Administrator and accused the Administrator of illegally evicting R1. Both confirmed a resident who was sitting in the living room became upset when the Ombudsman was yelling. Both confirmed the Licensee was called and the Ombudsman was asked to leave.. The Administrator confirmed they did not yell at the Ombudsman and S1 confirmed the Administrator was calm and remained professional. Based upon LPA's interviews, the allegation is unsubstantiated .

Regarding the allegation: Licensee did not ensure resident is provided proper resources upon discharge. It’s being alleged the facility staff did not provide R1 transportation to their doctor’s appointment and transportation to arrange IHSS services. S1, S2, S3, and S4, the Licensee and Administrator all confirmed the resident was provided transportation to doctor's appointments, IHSS services, and other