Complaint Investigation Report

(Continued form LIC 9099) From approximately 11:40 a.m. to 12:20 p.m., LPA conducted interviews with three (3) out of six (6) current residents. R1 is no longer in the facility. The three (3) residents not interviewed were sleeping, at the hospital, or did not respond to LPA's questions. From approximately 12:20 p.m to 12:50 p.m., LPA conducted interviews with two (2) staff present and the assistant administrator. From 12:50 p.m. to 1:45 LPA reviewed resident and staff records and requested copies of residents Physician's Reports (LIC602A) and Appraisal / Needs and Services Plan (LIC625).

LPA's interview with staff revealed they have never witnessed staff yelling at residents and deny they have yelled or raised their voice at residents. LPA's interview with three (3) out of the three (3) residents that were interviewed deny staff yelling at them. Interview with Two (2) out of the three (3) residents interviewed deny witnessing staff yell at other residents. LPA's interview with one (1) out of the three (3) residents revealed they have heard a "female" voice yell but did not recall if it was towards another resident, when it had occurred or what time of day it happened. LPA's interview with the assistant administrator revealed they had received a complaint a few weeks ago form a resident's family member about how staff treated the resident. According to the assistant administrator staff #1 (S1) and staff #2 (S2) were let go as a precaution and for not providing assistance. The assistant manger also informed LPA they do not believe S2 had yelled at R1 but that S2 has a "managerial" voice in general and that it may have been misinterpreted as yelling. LPA was unable to corroborate allegation. Although the allegation may have happened or is valid, there is not enough evidence to prove the alleged violation did or did not occur. Therefore, the allegation is Unsubstantiated.

Exit interview conducted. Copy of report provided.