Complaint Investigation Report

R1 affirms R2 has made fun of R1 at Day Program and not at the facility. Furthermore, staff denied the allegation being reported. Therefore, based on interviews, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Allegation #2: Staff mismanaging residents’ funds. Regarding the allegation, it was reported that the Licensee is keeping R1’s Personal and Incidentals (P&I). On 08/08/23 LPA conducted interviews with licensee and residents at the facility. On 08/09/2023 LPA conducted telephone interviews with complainant and a telephone interview with Eric Perez from North Los Angeles County Regional Center on 09/11/2023. According to Eric, they had made contact with FACT, R1’s payee and received information from FACT that they have mailed a check out with funds for R1 on Friday. On 9/11/23 LPA reviewed R1 had received payments for February to May and other funds are pending thru FACT. Licensee has been actively working with FACT so that R1 may receive P&I on time. Therefore, based on interviews, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Allegation #3: Staff prohibiting resident from going on outings. Regarding the allegation, it was reported R1 is punished and not allowed on outings with the other residents. On 08/08/23 LPA conducted interviews with licensee and residents at the facility. On 08/09/2023 LPA conducted telephone interviews with staff and complainant. On both days, according to interviews, residents stated they go on outings either to get food or hang out at another facility. R1 stated they would like to see their significant other more often but do go on outings to the movies or to eat. Furthermore, staff denied the allegation and reported they make arrangements to go on outings with residents. Based on interviews, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Allegation #4: Staff prohibited resident from having PRN medication at the facility. Regarding the allegation, it was reported staff denied R1 over the counter medication. LPA reviewed and obtained R1's records on 08/08/2023. According to R1's PRN Medication Authorization Letter, R1 is able to communicate and determine their symptoms but are not able to determine which medication is needed for symptoms. Interview with licensee and staff revealed they will take resident's to urgent care, emergency room, or make a doctors appointment for resident's expressing a need for over the counter medication so that it may be prescribed by a medical professional. (LIC9099-C Page 2 of 3)