Complaint Investigation Report

LPA interviewed staff and found that the resident who resides in room #108 has lived in the room since before 2019. LPA checked and there were no serious incident reports or emergency calls regarding that resident. There was also a mention of another resident #2 (R2) having falls and not being assisted. There was not a full name of R2 given by the complainant. LPA conducted interviews with staff who were working at that time and there was no recollection of any incidents or names mentioned by the complainant. Based on the information obtained through interviews and record review both of these allegations are deemed Unsubstantiated at this time. Exit Interview conducted.