Complaint Investigation Report

The investigation revealed the following:

Regarding the allegation: Staff yell at residents. It is alleged that staff scream and curse at the residents. LPA’s interviews with two (2) staff members stated they have not yelled at residents nor witnessed any staff yelling or curse at residents. One (1) staff member stated that they have a loud voice but are not yelling at residents. Interview with the administrator denied the allegation, stating staff have training regarding personal rights and know not to do that. LPA’s interviews with four (4) out of (4) residents denied the allegation, stating staff have not yelled or cursed at them and they have not witness staff yelling at other residents. One (1) resident stated that they do not like the attitude of one (1) staff member but did not wish to elaborate.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the Allegation: Staff are not meeting residents laundry needs. It is alleged that bed sheets and laundry haven’t been done for weeks. LPA’s interviews with two (2) staff members stated they schedule laundry service twice a week and as needed. One (1) staff member stated that they will wash bedding and resident’s clothes right away if someone has had an accident and that there is a resident that may refuse their bed sheets changed. LPA’s interviews with four (4) out of (4) residents reported that staff take care of laundry service and have no concerns regarding laundry.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation: Staff are not meeting residents bedding needs . It is alleged, that residents have stains on their sheets that have been there for three weeks. LPA’s interviews with two (2) staff members stated they change bedding once a week or as needed. One (1) staff member stated that one (1) resident may refuse their bedding changed and another resident requires frequent bedding changes. LPA’s interviews with four (4) out of (4) residents reported that staff change their bedding. One (1) resident stated that they prefer to make their own bed and that their bed sheets were changed two days ago. Another resident reported their bed sheets were changed yesterday.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.