Complaint Investigation Report

191222665-12-10-2024-31-AS-RORN-DC2PZW-20241217104612

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.RO , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/06/2023 and conducted by Evaluator Lorena Casillas

COMPLAINT CONTROL NUMBER: 31-AS-20230606153238

Staff spoke inappropriately to resident in care.

Licensing Program Analyst (LPA) Lorena Casillas met with Administrator Marie Lara-Bru to deliver the final report, investigated by LPA Tuesday Cabiness. Administrator was informed of the reason for the visit.

Allegation: It was alleged that staff spoke inappropriately to Client #1 (C1) while in care.

To investigate the allegation, on June 14, 2023, from 12:00 p.m. to 3:30 p.m., the (LPA) conducted interviews and a physical plant inspection. Additional interviews with clients were conducted on December 03, 2024, from 5:30 p.m. to 5:45pm. During these interviews, clients reported that staff talk nicely to them. It was also revealed to LPA that there are no witnesses to staff speaking inappropriately to (C1) or any other clients while in the facility. An attempt to interview (C1) was unsuccessful, as (C1) now resides at another facility. Despite efforts, no additional information was provided to LPA regarding the allegation. Based on interviews, there is a lack of corroborating evidence to prove the allegation, therefore it is deemed Unsubstantiated at this time. Exit interview conducted and copy of report provided.