Complaint Investigation Report

In regard to the allegation” Staff does not ensure client's hygiene needs are being met”, It is alleged that during pick up for day program C1 had a strong body odor and was poorly groomed. During interview with Administrator, and staff all four (4) stated C1 refuses to shower. Staff indicated that they try to talk and redirect C1 to shower but C1 still refuses. Staff stated they have spoken to the behavioral therapist and regional center about this situation. S3 stated it hard because all the clients have right of refusal, so they feel like there hands are tied. W2 stated they have been in contact with facility, and it gets better for a period then it goes back to the same thing. During interview with clients all three stated that they shower. C1 stated he/she does not like to shower on weekends. LPA obtained copy of IPP report dated 07/29/2025 at it indicated on going problems with hygiene. LPA conducted a tour of C1 bedroom and observed a plastic bin of hygiene products. Staff has put together a logbook to keep track of all of C1’s showers and refusals.

In regard to the allegation” Staff does not ensure client is provided clean clothing”, It is alleged that C1 was wearing the same clothes two days in a row. During interview with Administrator, and staff all four (4) stated C1 refuses to change. Staff indicated C1 has a pair of favorite clothes and always wants to wear the same thing. Staff washes C1’s clothes but C1 still chooses not to wear clean clothes. S3 states there was a time that C1 was wearing clean clothes but had dirty clothes in a backpack to take to program. W2 stated that C1 stated that clothes are different but feels that is questionable. During interviews with clients three (3) out of three (3) stated that they wear clean clothes. LPA conducted a tour of C1’s bedroom and observed a sufficient amount of clean under garments and clean clothes in drawers and an empty laundry basket in closet. LPA obtained copy of IPP report dated 07/29/2025 at it indicated ongoing problems with C1 wearing dirty clothes even though clean clothes are present.

In regard to the allegation” Staff does not ensure client was provided a meal”, It is alleged that C1 went to day program with no lunch. During interview with Administrator, and staff three (3) indicated that clients never go hungry and C1 sometimes doesn’t take lunch because it is provided at program. One (1) staff did not know because that is not his/her shift. W2 stated that the program provides lunch for clients. Two (2) clients stated they take lunch but C1 sometimes forgets. C2 stated they don’t have lunch but eats at their job (program). LPA checked food supply and there was a sufficient supply of food and snacks for clients.

“Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. A exit interview was conducted, and a copy of this report was given to licensee Danika Williams.