Complaint Investigation Report

Regarding the allegation that the facility is not following the admission agreement, the investigation consisted of interview with Administrator, Interview with Resident #1's family member, and review of Resident #1's file. LPA reviewed resident #1's admission agreement and observed that the facility charged resident #1 a $2500 processing fee. LPA also obtained copy of invoice dated 5/26/21 in the amount of $2500. LPA reviewed the approved admission agreement in the facility file, and observed that the approved facility admission agreement did not include a "processing fee". Administrator stated that she charges a processing fee" at her other facility. LPA explained that the facility must get approval before making changes to the approved admission agreement. Administrator stated that she has provided resident #1's family with a refund for the amount of the preadmission fee of $2500..

Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . Deficiencies are being cited according to California Code of Regulations, Title 22 and Health and Safety Code.

An exit interview was conducted with Ms. Meador. A copy of the report and appeal rights were provided.