Complaint Investigation Report

In regard to the allegation” Staff do not meet a client's incontinence needs”, It is alleged that staff are not properly changing C1 and are sending client to program in urine-soaked clothing. During interviews with Administrator and staff it was revealed that C1 did go to program with wet clothes and undergarments, however C1 was asked to change and refused. S2 stated that C1 was asked to change several times but refused because he/she was worried about missing the bus. S2 also stated that the last thing they want to do is argue with a client. During interview with clients C1 stated that he/she did not want to be changed because they did not want to miss the bus. During record review LPA did not find any SIR’s or documents that state this has happened before.

Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted. A copy of the report and appeal rights were provided.