Complaint Investigation Report

194700708-10-24-2025-47-HC-SDUU-DMYUHV-20251031153632

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/15/2025 and conducted by Evaluator Ryan Chan

COMPLAINT CONTROL NUMBER: 47-HC-20250815082738

HCO is not ensuring that caregivers complete training requirements

On 10/24/25, Home Care Services Branch Enforcement Analyst (EA), Ryan Chan conducted a follow-up investigation visit regarding the above complaint allegation. Upon arrival, EA met with Compliance Officer Ricardo Muro.

During the course of the investigation EA interviewed home care aides (HCA) regarding their training and reviewed training documentation in their files. HCAs interviewed confirmed they received initial training either online or in person, HCAs also confirmed they receive annual training online.

Based on the evidence gathered and interviews conducted, the preponderance of evidence standard has not been met, therefore the above allegation is found to be UNSUBSTANTIATED. EA concluded the visit with an exit interview and provided a copy of this report along with appeal rights to Mr. Muro.