Complaint Investigation Report

194700708-5-9-2025-47-HC-SDUU-DGQRQL-20250516131339

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/22/2025 and conducted by Evaluator Ryan Chan

COMPLAINT CONTROL NUMBER: 47-HC-20250222133504

Home Care Aides do not have a fingerprint clearance prior to caring for clients.

On 5/9/25, Home Care Services Branch Enforcement Analyst (EA), Ryan Chan conducted a follow-up investigation visit regarding the above complaint allegation. Upon arrival, EA met with Officer In Charge Maria Nonato.

During the course of the investigation EA reviewed 51 home care aide (HCA) files for proof of fingerprint clearance and interviewed Ms. Nonato. Of the 51 HCA files reviewed, all had fingerprint clearances. Ms. Nonato stated they do not hire the applicant unless the applicant has fingerprint clearance and HCA registry, this is part of the hiring process.

Based on the evidence gathered and interviews conducted, the preponderance of evidence standard has not been met, therefore the above allegation is found to be UNSUBSTANTIATED. EA concluded the visit with an exit interview and provided a copy of this report along with appeal rights to Ms. Nonato.