Complaint Investigation Report

194700708-3-12-2025-47-HC-SDUU-DGQRQM-20250516131339

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/22/2025 and conducted by Evaluator Ryan Chan

COMPLAINT CONTROL NUMBER: 47-HC-20250222133504

Home Care Aides are not approved on the Home Care Aide Registry prior to caring for clients.

On 3/12/25, Home Care Services Branch Enforcement Analyst (EA), Ryan Chan conducted an investigation visit regarding the above complaint allegation. Upon arrival, EA met with Officer in charge, Maria Nonato.

During today's visit, EA reviewed 51 home care aide files for proof of home care aide (HCA) registry and interviewed Ms. Nonato. Of the 51 files reviewed, 4 did not renew their HCA registry. 3 of the 4 who did not renew their HCA registry are currently providing care to clients while the other HCA who did not renew has not been with a client since before their HCA registry expired. Ms. Nonato was advised that HCAs who do not have proof of clearance on the HCA registry are not to be with clients.

Based on records reviewed and interviews conducted, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Section 1796.43(a) is being cited on the attached HCS 9099D. EA concluded the visit with an exit interview and provided a copy of this report along with appeal rights to the Ms. Nonato.