Complaint Investigation Report

194700708-3-19-2024-47-HC-WSCT-D4GSXC-20240419141543

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/31/2024 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20240131165123

Home Care Aides do not have a fingerprint clearance prior to caring for clients.

Home Care Aides are not approved on the Home Care Aide Registry prior to caring for clients.

Home Care Organization provided training certificate to Home Care Aides without providing required training.

Home Care Organization is working 1099 contracted employees.

Associate Governmental Program Analysts (AGPA) Ruben Perez arrived at the business address to meet with Dodie Mangune, designee of Archangel Care Services at 5750 Downey Ave, Ste 301, Lakewood, CA to discuss the above complaint allegations. Designee, Dodie Mangune, greeted me at the door and let me in for an inspection of the organization. Dodie was able to provide documentation and personnel folders that concluded the Home Care Organization did not violate the allegations above.

Based on AGPA's observations and interviews, the AGPA concluded that there was not enough evidence to show that the organization violated any of the allegations listed above, therefore, the above allegations are found to be UNSUBSTANTIATED.

Analyst Perez concluded the visit with an exit interview and provided a copy of the report along with appeal rights.