Complaint Investigation Report

LPA Yee also made attempts to interview witnesses telephonically and was unsuccessful. LPA Yee determined that further investigation was needed.

On 1/5/23, LPA Yee was able to reach Resident #1 to conduct a telephone interview.

On today's visit, LPA Yee conducted another interview with Justin Levi at 9:25am to clarify information provided on previous interviews regarding the facility's practice of notification to the residents about increases to their daily rent. Per information obtained from the Licensee, the facility provides all residents with a copy of the Admission Agreement when they first move in. The facility does not issue a new Admission Agreement or create an addendum to the agreement when there is a change in the rental rate. When there is a rate increase, a letter is sent out or given to the resident 60 days before implementation of the new rate and the resident is then billed at the new rate.

Per review of Resident #1's file, the copy of the Admission Agreement on file for Resident #1 was between Resident #1 and the previous owner and it was never updated when the facility was licensed on 9/13/2019. Resident #1 did not and does not have a valid Admission Agreement with the new entity identified as Cottages at Lake Balboa 3. Based on this information, Resident was never provided with a valid Admission Agreement, therefore Allegation #1 is substantiated.

Deficiencies were cited under California Code of Regulations, Title 22, Division 6, Chapter 8.

Exit interview was conducted with Angelie De Leon and a copy of this report was provided and Appeals Rights were discussed.