Complaint Investigation Report

During today’s visit LPA reviewed resident files and obtained R1-R4 physician’s report, and resident roster. LPA interviewed facility Insurance broker and obtained a copy of claim acknowledgement from the insurance broker. LPA and the Administrator toured the facility to ensure no signs of molding. Prior to the visit LPA received a report from All state with results of facility inspection.

The investigation reveals the following: Regarding “Staff are not providing residents a safe and healthful environment” it is alleged that the facility is producing contaminated air ventilation. During the visit LPA toured the facility and observed no indication of air pollution. Staff interview revealed that they do not have signs and symptoms of illness/sickness caused by air pollution. LPA reviewed resident files and did not find any resident with pneumonia. The Administrator confirmed that a former resident moved out abruptly and had pneumonia. The Administrator further stated the resident had a history of pneumonia and confirmed that all current residents was never hospitalized for pneumonia.

The investigation reveals the following: Regarding “Facility does not have adequate staffing to meet resident's needs”. It is alleged the facility has insufficient staffing. Upon arrival LPA observed two (2) caregivers in the facility during visit and on the initial visit dated 11/21/2022. Staff interviews revealed that the facility always have 2 staff working and sometimes the administrator will also be present. Staff further stated that they do not feel the facility is short staffed. The Interview with the administrator, revealed that 2 staff and 2 administrators are schedule Monday through Fridays, and 1 caregiver is scheduled to the night shift. LPA reviewed staff schedules and observed Monday through Fridays the facility has 2 staff scheduled to work during the day and 1 staff scheduled for the night shift.