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Complaint Investigation Report

Specialized Residential Covina BLVD., La Puente06/05/2025Licence 198603470

Census4
Date signed06/05/2025 04:12:50 PM
Name of licensing program analystNune Margaryan
Name of licensing program managerWei Siew Ho
The inspector’s account

The investigation revealed the following: Regarding allegation Staff curses at clients in care. It was alleged that staff member (S1) cursed and used foul language towards the client (C1) because of medications refusal.

Interviewed Administrator and staff denied the allegation. They stated that staff do not curse nor have witnessed anyone use foul language towards C1 or other clients. Administrator and staff interviews revealed that C1 has a history of fabrication. Per RCOC (Regional Center of Orange Country) IPP report and Individualized Behavior Support Plan, C1 has a history of fabricating stories, making accusations towards staff or other clients. Interviewed administrator, S2 and S3 stated they have not heard that S1 curses at C1 or use foul language towards them. Interviewed S1 stated that they never curses client or use foul language towards C1 or other clients when they refuse their medications. Clients interviewed could not corroborate the allegation. Interviewed C1 stated that S1 is nice and S1 or other staff never curse them or use foul language towards them. Interviewed C2, C3 and C4 stated that staff nice and respectful. They didn’t curse and use foul language towards them. They stated that they didn't witness that S1 curses C1 or use foul language toward C1. Interviews show that S1 has not cursed at C1 or use foul language toward C1 or another client. At the time of visit LPA did not observe any staff speak inappropriately to clients in care. LPA was notified that the officer from Industry Sheriff's department was at the facility on 06/04/25 and interviewed C1 and S1 and found no evidence of verbal abuse. Name and badge number of the officer were provided to LPA. Interviews conducted and document reviewed do not corroborate this allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegation is Unsubstantiated.

An exit interview was conducted and copy of this report was provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction