Complaint Investigation Report

It is alleged that staff are abusing a client. During staff interviews (S1–S7) reported similar roles involving supervision of clients, assistance with daily living needs, and support with behaviors. Each staff member denied observing, hearing, or being aware of any concerns, incidents, or conflicts involving C1 and staff. Several staff described C1 as vocal and capable of expressing concerns if needed. Overall, staff reported a positive view of the facility environment and denied any concerns regarding staff treatment of clients. During client interviews C1-C3 clients reported feeling comfortable and generally satisfied with living at the facility. No concerns or allegations of abuse or inappropriate treatment by staff were reported during the interviews. During the witness interview, W1 indicated no personal concerns regarding C1’s care, described staff as respectful and appropriate, and reported that C1 has not expressed any complaints or concerns about the facility. LPA contacted San Gabriel/Pomona Regional Center representative, who reported that, following their review and follow-up, no concerns were identified regarding the care of C1.

Based on the investigation conducted, which included interviews with staff, witnesses, and residents, as well as a review of relevant records, there was insufficient evidence to support the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview was held, and a copy of this report was provided.