Complaint Investigation Report

Staff was intoxicated while on duty. It was alleged that staff drink alcohol during their NOC shift. Staff went to the club and took the client with them.

During interviews with the staff (7) out of (9) denied the allegation. S3 and S4 stated that they not witnessed that NOC shift staff drunk alcohol during their shift. Interviewed S1 stated that S3 brought up a concern about this matter to S1 on 01/23/24. S1 spoke with S3 and during the conversation S3 brought up that it came to S3 attention that C1 was brought to the club/ bar by his/her assigned NOC shift on 01/19/24. The staff members were named by S3 were S6, S7 and S9, and S3 was concerned that C1 was left alone inside the van while the staff mentioned above was drinking inside. S1 stated that at the time of conversation with S3, S3 showed the screenshot of photo / picture from social media but refused to forward to S1. The screenshot showed of shot glasses filled with what was presumed to be alcohol. There were no faces or location included in the photo. Interviewed S4 stated that S3 shared the information with him/her about the picture from social media and possibly that NOC shift assigned to C1 went to the bar/club on 01/19/24 and took C1 with them. S1 stated that he/she was aware that C1 requested for a van ride at night on 01/19/24. S1 spoke with S2, S6, S7, S9. While staff (S2, S6, S7, S9) was preparing for van ride for C1, S5 called and informed S2 that he/she left his/her wallet in the office from his/her shift that morning and requested if the team could drop off his wallet at the time of van ride. At that point S2 called S1 to make S1 aware of the request and ask for permission to drop off wallet to S5 who was in the parking lot of the club / bar. S1 stated it was not seen as an issue by S1 at that time since C1 just requested a van ride, and dropping off the wallet would serve as an additional purpose to the client’s request. At 10:45pm S2, S7, S6 and S9 left the facility to go on the van ride. Once the staff arrived at the parking lot of the club, S5 approached the van and retrieved his wallet. Interviewed S2 stated that they handed S5 his/her wallet. Before returning back S6 went inside the bar to use the restroom. After heading inside and using the restroom, S6 happened to take a photo of shot glasses on the bar top, which was later posted on a social media, before heading back to the van. C1 along with all 4 staff were back to the facility around 11:40pm. Interviewed S6 stated that he/she used the restroom inside of club before staff returned to facility. S6 stated he/she took a random picture of shot glasses on his / her way exiting the club. S6 stated that no other staff went inside of bar/ club. S2, S7, S9 stated that they didn’t went inside.