Complaint Investigation Report

Details provided stated that staff tell C1 "so and so person doesn't like you", and "Don't work out, that will make you look like a boy". C1 denied that any staff of the facility have made this comment to her at any point since she has lived here. C1 stated they have no problems with the facility staff and enjoy their company. Clients interviewed had not heard staff make any inappropriate comments to any clients in care. LPA was not provided with proof that the facility staff speak inappropriately to clients in care. LPA did not observe staff speaking to clients inappropriately throughout the investigation visits. Based on interviews, observations and files reviewed, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In regards to the allegation "Facility staff shouted at the resident" it was alleged that S5 shouted at C1 through their bedroom door on 4/30/24. (7) of (7) Staff interviewed denied the allegation. (4) of (4) Clients interviewed could not corroborate the allegation. Interviews show that on 4/30/24, C1 was in their room with their 1-on-1 service provider when S5 came to knock on the door and ask if C1 was ready for dinner. Staff denied yelling at C1 at any point. Interview with C1 stated that the staff did not yell at them and they did not have a problem with the facility staff. Interviews added that C1's 1-on-1 was having a personal dispute with the facility staff on that day but did not involve any shouting at any clients. File review shows that C1 receives 1-on-1 services from Delta T , a third party agency, contracted by the Department of Children and Family Services (DCFS) on behalf of C1. LPA was not provided with proof that staff shouted at C1 or any other clients in care. Based on interviews, observations and files reviewed, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report was provided.