Complaint Investigation Report

In regards to the allegation: Facility staff yelled at resident. 2 of 2 Staff interviewed denied ever yelling at a Client and never witnessed other Staff yell at Clients. Interview with 1 of 1 Client indicate Staff did not yell at them and did not witness Staff yell at other Clients.

Based on LPA's interviews, the investigation revealed: Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted with Lellanie De Guzman (Direct Support Professional) and a copy of this report provided.