Complaint Investigation Report

The investigation consisted of interview with Administrator Joycelyn Lamauig (staff #1) and interviews with clients #1 - #5, review of unusual incident dated 04/26/23, review of City of Industry Los Angeles County Sheriff Dept. Report #23-04396-1440 and review of client #1 medical records, the investigation revealed on 04/26/23, the two client #1 & #2 engaged in a verbal argument inside client#1 & #2’s room with no staff present, which resulted in a physical altercation between client #1 and client#2. Administrator Lamauig heard the argument from outside the client room and went to the client#1 &#2’s room investigate. Administrator Lamauig separated the client #1 & #2 and observed client #1 had pepper sprayed client #2 and called 911. Client #1 reported being pushed by Client #2, however client #2 denied pushing client #1. Administrator Lamauig was aware of client #1 and #2 having previous disputes, however, Administrator was not aware of client #1 having possession of pepper spray prior to the 04/26/23 incident (pepper spray was confiscated by law enforcement). Interview with Three (3) of five (5) clients indicated that two (2) clients were aware of an 04/26/23 incident between client #1 & client #2 and all three (3) clients reported that staff are always available to assist the clients as needed. Local Law enforcement arrived at the facility at 4:13PM on 04/26/23 to investigate the incident and interviewed Administrator Lamauig, client #1 and client #2. Law enforcement did not observe any visible injuries or signs of abuse or neglect on client #1 and noted that client #1 did complain of stomach pain. Law enforcement deemed the environment safe for client #1 and closed the investigation as there was no evidence of physical abuse of client #1. Client #1 medical report dated 04/26/23 indicated client #1 was seen in the emergency department due to complaints of assault and a hand injury, X Rays were taken of client #1 left hand which showed no significant abnormality. Client #1 was observed to have a mild abrasion to left hand and given a physician’s order for pain medication and discharged back to the facility on the same day. The investigation did not reveal that the facility staff are not providing adequate care and supervision to client in care and did not reveal any prior incidents where client #1 or clients in care were being assaulted by anyone in the facility.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview held with Joycelyn Lamauig (Administrator) and a copy of the report was provided.