Complaint Investigation Report

LPA reviewed R1’s admission agreement and the following was observed: R1 was admitted to the facility on 07/26/20. The rent period for R1 starts on the 26th and ends on the 25th of the next month. The admission agreement states on page 15 that the monthly rate is $5,500 and daily rate is $350. The admission agreement was signed by R1’s responsible party on 07/26/20. Based on this information the refund was calculated as follows: in the last rental period R1 resided at the facility from 10/26/21 to 11/09/21 which is 15 days. Per the administrator, since it was not a full month the daily rate took effect and the administrator stated that this is explained during the admission process. The facility multiplied 15 days times the $350 daily rate which resulted in a charged of $5,250. Therefore, a refund of $250 was provided ($5,500 - $5,250 = $250).

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview held. A copy of the report was provided.