Complaint Investigation Report

During interviews with the staff members, none corroborated the allegation that the administrator is not present during the necessary number of house, because the true administrator for the facility is Venkateswara Vankina. During interview with Venkat, he explained that he works at the facility most days during the week, up to around 60 hours per week. Venkat stated that it is true that S4 is not at the facility often, however he is acting as an advisor to him as an administrator, and that it is more accurate to say that rather than S4, Venkateswara himself is the administrator of the facility. Venkateswara stated that he will initiate the process to change the listed administrator on record to himself rather than S4. During interviews with the clients, none of them corroborated the allegation that the facility does not have an administrator on the facility premises often. One of the clients interviewed stated that it is true that S4 is not present at the facility often, however they stated that Venkat is often present in the home. Record review revealed that Vekateswara's administrator certificate was renewed on 1/20/2024 and expires on 1/19/2026.

In regards to the allegation that " Staff mismanaged client's medications," it is alleged that there were long stretches in the client's MARs in which they did not receive medication. During interviews with the clients, none of them corroborated that staff have mishandled their medications. One of the clients interviewed stated that they always received their required medications on time and have never had any issues with obtaining their medications. During interviews with the staff, none of them corroborated the allegation that they have mismanaged any of the client's medications. One of the staff interviewed stated that C1 had only been residing in the home as a respite resident, and therefore was only present in the facility a couple days at a time, and most of the time was residing at their parents home. Therefore the reasons for the long stretches during which C1 was not taking medications was due to C1 not being present within the home, however staff stated they did distribute C1's medications to them during the days in which they were staying in the home. There were no inconsistencies in the MARs for C2 - C4.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held, and a copy of this report was provided.