Complaint Investigation Report

The investigation revealed the following: In regards to the allegation that "Staff did not ensure snacks shall be easily available to residents," it is alleged that staff used a locking mechanism for the pantry in the kitchen because C4 frequently ate excessive amounts of food out of the pantry. During interviews with the client, one (1) out of three (3) interviewed corroborated the allegation. One client interviewed stated that the pantry was locked in the kitchen, however it was because C4 was eating an excessive amount of food in the facility. During interviews with the staff, all of them corroborated the allegation. One staff stated that they did lock the pantry in the kitchen due to C4 frequently overeating from the pantry, however they have since removed the lock from the pantry based on ELARC's CAP. During tour of the facility, LPA observed that there was no longer any locking mechanism present in the facility pantry.

In regards to the allegation that " Staff do not ensure cleaning supplies are in a secured location," it is alleged that laundry detergent was not secured and locked away during a visit by ELARC. During interviews with clients, none of them corroborated the allegation. One client interviewed stated that staff do not allow the clients access to chemicals or any cleaning solutions in the home. Another client interviewed stated that they have not witnessed any chemicals or cleaning solutions accessible in the facility. During interview with staff, all of them corroborated the allegation. One staff interviewed stated that at the time staff were doing laundry for the clients, and that they left the laundry detergent unsecured and unlocked on a top shelf near the washer and dryer. This staff member stated that one (1) client was present in the facility at the time of the visit who was being taken to an appointment. According to the CAP from ELARC dated 5/6/2026, it states that laundry detergent was observed on the top shelf of the laundry room during the visit. During LPA's tour of the facility, LPA observed that there were no chemicals unlocked within the facility.