Complaint Investigation Report

During interviews with the clients, none of them corroborated the allegation. All clients interviewed did not indicate that they had any issues in receiving their P&I funds. During interview with the staff, two (2) out of three (3) corroborated the allegation. One staff member interviewed stated that the error was a documentation error that occurred on C1's birthday party on 2/2/2026. It was revealed that a staff member accidentally included a receipt totalling $158.10 on C1's P&I ledger, and after reviewing the receipt it was confirmed that this purchase was made for the facility groceries rather than a personal purchase by the C1. The staff added that the receipts for C1's purchases made on 2/2/2026 was lost. Another staff interviewed stated that C1 was reimbursed for the error in their P&I ledger and the error was corrected, and that the client's P&I funds were never intermingled with the facility funds. During record review of C1's P&I ledger, LPA observed the error in documentation that occurred on 2/2/2026 where the receipt for facility groceries was documented in C1's P&I ledger. On 6/11/2026, the ledger was corrected and the money was reimbursed to C1. C1's P&I funds were counted, and C1's balance of $679.93 was observed to match up with the money that was in their P&I envelope. ELARC's CAP also describes the incident and the error that occurred on C1's P&I ledger.

Based on LPA interviews conducted with the clients and staff, the preponderance of evidence standard has been met for the above allegations, therefore the allegation is found to be SUBSTANTIATED . California Code of Regulations Title 22, Division 6, Chapter 1 is being cited on the attached LIC9099D.

Exit interview held administrator Brenda Venegas. Exit interview was held and a copy of the report along with the appeal rights were provided.