Complaint Investigation Report

During interviews with the clients, two (2) out of two (2) corroborated the allegation. C1 stated that S3 did get mad and aggressive towards them during the altercation, including arguing and yelling at them. Another client interviewed stated that they overheard C1 and S3 get into an altercation during this date, and that during the altercation S3 got upset raised their voice and told C1 "fine, I'm not going to help then." During interviews with the staff, two (2) out of four (4) corroborated the allegation. One of the staff interviewed who was present during the incident stated that during the altercation S3 was telling C1 that they "can't talk to me in that way," in a tone that they described as yelling, while pushing their head forward towards C1 in an attempt to scare C1. Another staff interviewed who was also present during the incident stated that S3 was yelling very loudly towards C1 during the interaction and that they did not stop either when told to leave the facility.

Based on LPA interviews conducted with the clients and staff, the preponderance of evidence standard has been met for the above allegations, therefore the allegation is found to be SUBSTANTIATED . California Code of Regulations Title 22, Division 6, Chapter 1 is being cited on the attached LIC9099D page.

Exit interview was held and a copy of the report along with the appeal rights were provided and will be emailed to the administrator.