Complaint Investigation Report

During interviews with the clients, none of them corroborated the allegation. C1 stated that none of the staff of the home put their hands on her or hit her. All other clients stated that they have never witnessed the staff of the facility hit any of the clients of the home. During interviews with the staff, none of them corroborated the allegation. S1 stated that they never hit C1, and that the facility has a zero tolerance policy for physical abuse. Another staff interviewed stated that none of the other staff have hit C1 in the past.

In regards to the allegation that "Staff yelled at client," it is alleged that S1 and S2 had yelled at C1 and called C1 a liar. During interviews with the clients, none of them corroborated the allegation. C1 stated that she has never been yelled by any of the staff in the facility. The other clients interviewed stated they have never witnessed staff yelling or raising their voice at C1. During interviews with the staff, none of them corroborated the allegation. S1 stated that during this incident on 10/2/2025, they were redirecting C1 firmly but did not yell at her. S2 also stated they did not redirect or raise their voice at C1, and were redirecting C1 during the incident.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview held, and a copy of this report will be emailed to the administrator.