Complaint Investigation Report

The investigation revealed the following: In regards to the allegation that " Facility is not keeping accurate records of client medication," it is alleged in the CAP issued by ELARC that the MARs for C1 was not initialed by staff members on the dates 2/1/2025 - 2/19/2025. During interviews with the clients, none of them corroborated the allegation. All clients interviewed stated that staff have been assisting them with obtaining their medications and that there have been no issues in regards to this. During interviews with the staff, three (3) out of three (3) corroborated the allegation. One of the staff members interviewed confirmed that the MARs was not initialed for the time frame described in the CAP, and stated it was likely due to the staff mistaking that the medication had already been initialed because its name is very similar to another medication that C1 takes. Another staff interview stated that they were aware that there was an error made in not initialling the MARs correctly for C1. During review of C1's MARs for the month of February 2025, LPA confirmed that the medication had not been initialed on the MARs between the dates of 2/1/2025 - 2/19/2025. During review of the MARs for the month of March of 2025, LPA observed that all medications had been administered and initialled in the MARs correctly.

Based on LPA interviews conducted with the clients and staff, the preponderance of evidence standard has been met for the above allegations, therefore the allegation is found to be SUBSTANTIATED . California Code of Regulations Title 22, Division 6, Chapter 1 is being cited on the attached LIC9099D.

Exit interview was held and a copy of the report along with the appeal rights were provided.