Complaint Investigation Report

Allegation: Facility has roach infestation. According to information obtained the facility had a cockroach infestation in the kitchen and bathroom in early June 2023. The facility alleged that the cockroach problem was first discovered on June 4, 2023. A resident of the facility reported the cockroach infestation to the Eastern Los Angeles Regional Center (ELARC) on June 6, 2023. The facility submitted an incident report to ELARC and CCL until June 7, 2023. Administrator did not provide verbal notification to ELARC within 24 hours of discovering the cockroach infestation, and did not submit an incident report to the Regional Center within 48 hours per incident report guidelines. Based on staff interviews, the facility began to have cockroaches in March 2023 after the kitchen sink was repaired. They believe that when the plumbing was being repaired the cockroaches came in from the outside and it became a cockroach infestation. According to staff interviews, the facility had pest control services in place prior to the infestation. They notified the pest control company and the solution was to tent the facility. The facility was tented until June 25-27 after receiving Regional Center and CCL approval to temporarily relocate the residents to a hotel. The Regional Center issued a Corrective Action Plan (CAP) on November 15, 2023. Per Title 22 regulation, 80072 (a)(2) residents shall be "accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs". There is sufficient evidence to corroborate the allegation.

Allegation: Facility is in disrepair. It was reported to Community Care Licensing that on November 16, 2023 mold and mildew was observed in one of the facility bathrooms. Mildew was observed on shower tile, shower mat, and shower curtains. The facility had discarded debris in the backyard and the interior physical plant appeared to be disorderly and not cleaned regularly. A total of four (4) photographs were obtained showing that the bathroom was not cleaned regularly, and the upkeep and cleanliness of the facility is not satisfactory according to Title 22 regulation. Staff interviews revealed that both facility bathrooms were not maintained and cleaned as required. Staff acknowledged the bathroom was not cleaned regularly, and as a result mildew and mold grew throughout the bathroom. Staff stated that the bathrooms were old and it was hard to clean the tiles. This poses and health and safety risk to persons in care. The Regional Center conducted an unannounced visit on November 16, 2023, and made the above observations. This resulted in a substantial inadequacy with a Corrective Action Plan (CAP) report. A copy of the report was obtained. A sanction was placed on the facility by the Regional Center, and the sanction was lifted on January 26, 2024 because the facility completed the corrective action plan requests. During today's visit, room #2's floor (underneath bed) appeared to have not been swept in a while.

Based on interviews conducted and evidence obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . Deficiencies are being cited according to California Code of Regulations, Title 22. See LIC 9099D. An exit interview was conducted with House Supervisor Loida Samonte. A copy of the report and appeal rights were issued.