Complaint Investigation Report

information gathered it was revealed by Assistant Administrator Ryan Virtucio, that on 03/11/25 he got a call from the Day Program regarding Client C1 arriving with bed bugs on him.

Stated they did find bed bugs in his room and in the sofa that Client C1 sits in.

He contacted the Administrator, deep cleaned and got rid of Client C1's bed.

Stated the Regional Center called and immediately relocated the clients to Doubletree hotel in Whittier until the Pest Control company gives the go ahead to come back.

Pest Control was at the facility at time of visit. Stated that they arrived at 7 and should be done by 3.

Spoke with Day Program Representative who stated that when Client C1 arrived he observed bed bug bites on his arm and legs. Said he was separated from clients and sent home immediately. Also called into the Regional Center.

Interview with Pest Control Company Representative who stated that there are heat treatments inside facility today to get rid of bed bugs and other insects. Arrived at 7 and should be completed by 3.

Based on LPA interviews conducted and information gathered, the preponderance of evidence standard has been met for the above allegation, therefore the allegation is found to be SUBSTANTIATED . California Code of Regulations Title 22, Division 6, Chapter 1 is being cited on the attached LIC9099D.