Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff do not ensure resident's hygiene needs are met.

It is alleged that staff are not assisting C1 with shaving and cutting nails. LPA interviewed 3 staff and 3 out of 3 staff denied the above allegation, it was stated that S2 is who assists the clients with shaving, clipping of nails and haircuts. Per S2 clients are provided these services twice a month or as needed. LPA observed clients arriving from their day program during visit each client appeared well groomed with clean clothing. LPA observed each clients hands/nails and nails appeared to be well trimmed. Each client showered shortly after arrival, per their routine and this is noted on the schedule posted in facility. LPA interviewed C2, they denied the above allegation and stated that they see staff assisting the clients with showers, shaving and trimming of nails, C2 stated they are able to handle these hygiene needs on their own and do not require assistance. LPA observed each clients hygiene product basket that included all basic needs for proper hygiene.

Allegation: Staff are not ensuring meals are of quality/quantity to meet the needs of the resident.

It is alleged that C1 is not being provided full meal with protein and are limiting C1 to only rice and oatmeal. LPA interviewed 3 staff and 3 out of 3 staff denied the above allegation and stated the clients are provided with proper meals with proper nutrition, clients are able to make suggestions and decide what they would like for their meals. Interview with C2 revealed that clients are given sufficient food and with proper nutrition, 3 meals are provided daily and snacks are also available for clients. Interviews with C3-C4 were not successful as they could not communicate verbally. LPA reviewed food supply and facility appeared to have sufficient amount of food that includes, fruits, vegetables, breads, meats and dairy.

Allegation: Staff do not ensure resident had a mattress to sleep on.

It is alleged that C1 was sleeping on a wooden crate bed with no mattress. LPA interviewed 3 staff and 3 out of 3 staff denied the above allegation and stated that there has never been a time that the clients beds within the facility have gone without having a mattress. LPA interviewed C2 and client denied the allegation and stated they have never seen a client at the facility sleep on a wooden crate and all beds have proper mattress with bedding. LPA toured the 3 client bedrooms, each room was properly furnished, beds had mattresses and bedding. There is currently 1 bedroom that is vacant and room is fully furnished, with proper mattress and bedding.