Senior Care Records.

Complaint Investigation Report

Heights Senior Care, the, La Habra Heights04/20/2022Licence 197608079

Census5
Date signed04/20/2022 02:46:22 PM
Name of licensing program analystKruz Long
Name of licensing program managerFernando Fierros
The inspector’s account

In regards to the allegation: Facility is violating resident’s personal rights. Interviews with 2 of 2 Staff indicate that Residents are allow to leave the facility. There is no curfew but Residents are encouraged to tell Staff where they are going and when they will be back to facility. Interviews with 5 of 5 Residents indicate that they are free to leave the facility as they please and Staff encourages them to be back to the facility at a certain due to safety concerns.

Based on LPA's observations and interviews, investigation revealed: Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted with Sayda Naz Hai (Administrator) and a copy of this report provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction