Complaint Investigation Report

The complaint details alleged that some areas in the facility are in disrepair.

During the records review, LPA Iniguez reviewed the pictures taken by (RP).

During a tour of the facility, LPA observed the same items in disrepair as shown in the pictures previously taken by (RP) on 4/30/24.

During a phone interview with the administrator (A#1), he reassured that client received ample support from him and the facility staff. Furthermore, (A#1) acknowledged the items in disrepair observed by LPA during the facility tour, and he expressed his commitment to rectify them within a fortnight.

During an interview with the client (C#1), they stated that they have lived at the facility for a long time. In addition, (C#1) said that they are receiving enough support from facility staff and administrators.

During an interview with Staff (S#1), they stated that clients are receiving enough support from facility staff and the administrator. On the other hand, (S#1) stated that the items observed by LPA during the tour of the facility are in disrepair, and they will fix them as soon as possible.