Complaint Investigation Report

The allegation alleges that staff scream and yell at the clients.

The department received and reviewed a copy of Rights of Individuals with Developmental Disabilities that is in each of the Client’s file and posted in their rooms. Additionally, the department received and reviewed Staff Training logs and observed on 01/08/2025 staff received training regarding Client Needs, Client Supervision and Awareness. The department reviewed staffs CPI Nonviolent Crisis Intervention cards that are valid till 09/09/2025.

During interviews with Staff S1-S3, were asked if they have or have heard staff yell at clients, three out of three stated they have not heard staff yell at clients. Additionally, during interviews, Staff S1 stated they have heard staff talk loudly, when a Client is having a behavior, to be heard for de-escalation purposes.

During interviews with Clients C1-C4, were asked if staff have yelled at them or if they have heard staff yell at other Clients, four out of four stated they have not been yelled at and have not heard staff yell at other clients.

During the course of the investigation, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated .