Complaint Investigation Report

Ring Doorbell Video Camera (dated 12/05/2025), Text Messages (12/01/2025--12/03/2025), and Sign-In and Sign-Out Sheet (dated 12/01/2025-12/31/2025).

On 12/29/2025, between 9:00 a.m. and 3:15 p.m., LPA Pamela Bunker conducted interviews with staff members #1–#2 (S1–S2) and residents #1–#4 (R1–R4).

The investigation revealed the following:

Allegation: Staff prevented the resident from being assessed by their healthcare provider.

LPA interviewed S1-S2. Both staff members (2 out of 2) stated that the staff did not prevent the resident from being assessed by their healthcare provider. S1-S2 stated that Resident 1 (R1) has a durable Power of Attorney (POA), with one individual responsible for financial decisions and another responsible for medical decisions. S1-S2 stated that the facility has no authority or control over the resident’s healthcare or the selection of healthcare providers. Decisions regarding medical assessments are solely determined by the POA for medical decisions, not the facility. R1-R2 stated that the facility has a visitors logs, that show a nurse comes to the facility every week. Both staff members, S1 and S2, denied the allegation.

LPA Bunker interviewed Residents #1–#4 (R1–R4), 4 out of 4 residents stated that staff do not prevent residents from being assessed by their healthcare provider. Resident #1 (R1) stated that they have a durable power of attorney that makes decisions on their behalf because they are unable to make decisions independently. R1-R4 denied the allegation.

LPA Bunker interviewed Witness #1 (W1), who confirmed that they are the Power of Attorney (POA) for Resident #1 (R1) and make all healthcare decisions, not the facility. W1 stated that they arranged for a nurse to visit the facility twice a week and for the physician to visit every two months to provide care for R1. W1 denied the allegation.