Complaint Investigation Report

Personal Rights (dated 05/15/2025), Consent Forms (dated 05/15/2025, Resident personal Property and Valuables (dated 05/15/2025).

Interviews were conducted with Staff Members #1 through #4 (S1–S4) as well as with Residents #1 through #6 (R1–R6).

Allegation: Staff are trying to force residents to use the facility physician.

On 02/09/2026, between 10:00 a.m. and 4:30 p.m., LPA Bunker conducted interviews with staff members #1–#4 (S1–S4). 4 out of 4 staff members stated that the facility does not f o rce residents to use the facility’s physician. 4 out of 4 staff stated residents are allowed to choose their own primary care physicians, and responsible parties are informed of this option.

4 out of 4 staff members stated that the facility provides an in-house physician for residents who prefer not to leave the facility for outside medical appointments. However, residents maintain the right to keep their personal physicians. 4 out of 4 staff members stated that a majority of residents choose the convenience of the in-house physician, who visits the facility three times per month.

4 out of 4 staff members confirmed that residents have never complained about their physicians providing care at the facility. They emphasized that staff do not pressure or coerce residents to use the facility’s physician. Each staff member denied the allegation.

4 out of 4 staff members confirmed that residents have never complained about their physician's choice or the care that is being provided at the facility. They emphasized that staff do not pressure or coerce residents to use the facility’s physician. Each staff member denied the allegation.

Based on interviews and information gathered, there is no evidence to support the allegation that staff force residents to use the facility's physician. Residents retain the right to choose their own medical providers.