Complaint Investigation Report

Allegation: Staff did not provide adequate assistance to meet necessary medical needs of the resident.

The details on this allegation state the facility did not allow for (R1) to have access to transportation for medical appointments. (R1) reports the staff is not allowing him access to transportation vehicles. On 07/13/21, the staff refused transportation assistance for his medical appointment.

An interview with the administrator revealed (R1’s) in-house transportation was terminated on 07/12/21. The reason was due to personal conflicts between (R1) and (S3). The administrator took immediate action to de-escalate strife between the resident and staff by terminating (R1)’s in-house transportation services.

A decision the administrator felt was necessary as it created an unstable environment for both parties involved and other residents transported to their daily appointments. An interview with (S3) revealed that (R1) was dissatisfied with his services and it created an uneasy work setting between the resident and staff. The administrator stated the (R1) had alternative transportation assistance with Access Services. However, (R1) claims the services are not reliable. According to the administrator, in-house transportation services resumed for (R1) on 08/13/21 after an alternative plan was put in place.

Based on interviews and records reviews, there is sufficient evidence to support the allegation mentioned above had violated Title 22 regulations.

Based on interviews that were conducted record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated . California Code of Regulations, Title 22, Division (6), and Chapter (8) are being cited on the attached LIC 9099-D.