Facility Evaluation Report

On 09/17/21, Licensing Program Analyst (LPA) Ernand Dabuet conducted an unannounced case management visit at this facility and met with the Administrator Gwendolyn Craig and the Department of Social Services Elizabeth Hernandez and explained the purpose of today’s visit is to conduct a plant inspection and health and safety check.

The Department had received supplemental information on 07/19/21 for complaint #11-AS-20210709155908 after a 10-day visit was already conducted. Resident #1 (R1) was involved in a verbal exchange with staff #1 (S1). An investigation was conducted, and it included interviews with (R1) and (S1) and other staff members. (S1) admitted in the heat of verbal exchanges, he called (R1) an indecent word and that the facility failed to safeguard (R1) an environment free from verbal abuse.

Based on interviews and records reviews, there is sufficient evidence to support the facility violated Title 22 Division 6 Chapter 8 regulations noted on LIC 809-D.

A violation is issued, and an exit interview is conducted with Elizabeth Hernandez.