Complaint Investigation Report

Allegation #1: The staff does not properly assist the resident with their medication management:

Staff 1-5 (S1-S5) and resident 2-6 (R2-R6) stated staff does properly assist residents with their medication. Staff stated that R1 was admitted to the above facility on 08/25/2021. (R1) was a former resident of Maywood Healthcare & Wellness a skilled nursing home. Staff stated they are administering R1's medications according to her doctor's orders. The facility has four (4) trained Med Techs that assist residents with medication. The Administrator stated their Med Techs are trained and dispensed medications according to the resident's physician's order, some of the residents have instructions from their doctors and they safely handle their own medications. S1-S5 and R2-R6 stated the allegation is false.

Allegation #2 Staff yelled at a resident in care:

Staff 1-5 (S1-5) and residents 2-6 (R2-6) stated staff does not yell at residents in care. Residents are treated with dignity and respect. S1-S5 and R2-R6 stated the allegation is false.

Staff 1-5 (S1-S5) stated that R1's patio door is working properly and is maintained in working condition. R1 will knock the sliding screen off the rail and staff is constantly putting the screen back on the rail. We toured R1's room #22 and observed the sliding patio door working on 11/08/2021 and 04/18/2022 the patio door is operable and in working condition.

Allegation #4 Resident was inappropriately touched while in care:

Staff 1-5 (S1-S5) and residents 2-6 (R2-R6) stated none of the residents in placement is inappropriately touched. S1-S5 and R2-R6 stated that they never witness any resident inappropriately touching another resident. S1-S2 stated R1 mentioned the incident to staff, but didn't want staff to do anything about it. R2 stated he never touched R1 on the legs inappropriately and R1 is a liar and is lying.