Complaint Investigation Report

At 12:30 P.M., The department toured the facility buildings and grounds to observe and identify any signs of neglect, abuse, or other immediate health and safety threats. We did not observe any signs of neglect or abuse during today's visit.

Allegation: Facility staff do not ensure a safe environment for clients in care.

It was alleged that facility staff do not ensure a safe environment for clients in care.

On 05/19/2025, between 9:45 A.M. - 11:20 a.m., the Department conducted a joint interview with Staff #1 and Staff #2 (S1-S2), two (2 out of 2) stated clients are provided a safe, healthful, and comfortable environment, and that staff are offering the necessary care and supervision to meet each client's needs. Both S1 and S2, two (2 out of 2) denied the allegation, further stating that neither staff nor clients provoke others or use discriminatory slurs.

On 05/19/2025, 11:20 a.m. -12:30 p.m., the Department interviewed Clients #1 through #6 (C1-C6). When asked all six (6 out of 6) clients stated that staff provide a safe environment for clients in care. Six (6 out of 6) clients stated the staff provides a safe environment, adequate care, and supervision tailored to their needs. When asked each client affirmed that they feel safe in the facility and that staff maintain a respectful and supportive environment. All six (6 out of 6) clients denied the allegation, reporting that staff do not provoke clients to yell or use discriminatory language.

The Department also interviewed Client C1’s Case Manager at Harbor UCLA Wellness (W1), who stated that although C1 has repeatedly claimed discrimination when asked for details, C1 has been unable to provide specific information regarding who, what, when, where, or how the alleged incidents occurred. W1 indicated that these statements may be related to C1's mental health condition. W1 further stated that alternative placements have been offered to C1, but C1 has refused them due to personal preference. When asked if there were any concerns regarding C1's safety or well-being at the facility, W1 responded that they had no concerns and denied the allegation.