Complaint Investigation Report

There were no safety concerns noted. All the outlets were in good working condition and well maintained at the time of the visit.

Allegation: Unsafe electrical outlet presents a hazard

It was alleged, on 04/25/2025, The Department received an allegation that an unsafe electrical outlet posed a hazard. A photo was submitted showing a bedroom (no room number provided) with a visibly burned electrical outlet, including a charring and a cord plugged into the bottom socket.

On 05/05/2025, between 9:30 a.m. and 10:30 a.m., the Department conducted a joint interview with staff members #1 and #2 (S1-S2), regarding the alleged allegation of an unsafe electrical outlet presenting a hazard. S1-S2 stated that the facility is maintained in a clean, safe, sanitary, condition and in good repair at all times. Both staff members two ( 2 out of 2) stated that all electrical outlets at the facility were properly installed, fully operational, and free of any hazards. Two (2 out 2) staff stated there are no wires or electrical outlets visible charring with a cord plugged into the bottom socket. S1-S2 stated none of the clients reported any electric outlet problems or issues. S1-S2 denied the allegation.

On 05/05/2025, between 10:30 a.m. and 11:50 a.m., the Department interviewed six clients #1 through #6 (C1-C6), When asked C1-C6 a question regarding the alleged unsafe electrical outlet presented as a hazard. Six (6 out of 6) clients stated they had no problems or issues with the electrical outlets in their room or elsewhere in the facility. Six (6 out of 6) clients stated the electrical outlets were functioning properly. Six (6 out of 6) clients stated they had no problem and were happy with their living conditions at the facility. C1-C6 denied the allegation.

On 04/25/2025, the Department received a photo of a room with a burned electrical outlet (The room number was not provided). The Department conducted an observation of all 18 client rooms at the facility. The room depicted in the photo did not resemble any of the rooms observed. None of the rooms contained the furniture shown in the photo, including the bed frame, pink bedspread, or wall stains near the electrical outlet. All the facility rooms have wood flooring, while the photo shows tile flooring. Based on these discrepancies, the Department was unable to verify that the room in the photo is part of the facility.