Complaint Investigation Report

Allegation: Staff are discriminating against client(s)

The detail of the allegation alleges staff discriminate against Client on the basis of race, age, sex, disability, religion, etc.

During the facility tour, LPA observed the Clients Personal Rights posted in the dining room. LPA received and reviewed Client C1’s Physician’s Report, and Appraisal/Needs and Services Plan that indicates C1 has a condition that can cause confusion or hallucinations.

During interviews with Staff S1 and S2, were asked if any residents have been discriminated against by staff, two (2) out of two (2) stated staff do not discriminate against residents. Additionally, Staff S1 and S2 were asked if they have observed a client discriminate against another client, two (2) out of two (2) stated they have not observed any clients discriminate against another client.

During interviews with Clients C1 – C7, were asked if staff have made them feel discriminated against, six (6) out of seven (7) stated they have not been made to feel discriminated against by any staff. Client C1 – C7 were asked if they have seen staff discriminate against another client, six (6) out of seven (7) stated they have not observed staff discriminate against any clients in the facility. Additionally, Clients C1-C7 were asked if they have felt discriminate against by other Clients, six (6) out of seven (7) stated they have not been made to feel discriminated against by other clients.

During interviews with Client C1, they provided names of staff and clients that are discriminating against them. LPA reviewed the Resident Roster and Staff Roster and did not observe any of the names listed on either roster.