Complaint Investigation Report

Allegation #1: Staff did not ensure residents’ personal property was safely secured.

Interviews were conducted with staff members 1 and 2 (S1-S2) and residents 2 through 6 (R2-R6). Both staff and residents reported that staff ensures residents’ personal property is securely maintained. S1-S2 and R2-R6 stated that residents are not being robbed of personal belongings, including food, clothing, bathroom items, shoes, money, or food stamps.

S1-S2 and R2-R6 also stated that residents have not raised concerns about pests such as bugs or roaches. S1-S2 confirmed that the facility does not have an issue with pests, noting that Ramco Pest Control services the facility monthly.

Resident 1 (R1), however, claimed the personal property incident occurred five years ago. R1 stated they were the only person with a key to their room at the time and were unaware of who might have been stealing. R1 estimated that approximately $40.00 might have been taken but could not recall specific details, including names, dates, or witnesses. R1 stated that the facility does not have any issues with bugs or roaches. During today's visit, we did not observe any bugs or roaches at the premises.

S1-S2 clarified that R1 moved into the facility on May 8, 2024, and could not have been residing there five years ago, as alleged. S1-S2 and R2-R6 denied the allegation.

Allegation #2: Staff does not ensure residents are accorded dignity and respect by other persons in the facility.

Interviews were conducted with staff members 1 and 2 (S1-S2) and residents 2 through 6 (R2-R6). Both staff and residents reported that all residents are treated with dignity and respect by others within the facility. S1-S2 and R2-R6 stated that no residents have been victims of racist attacks or harassment at the facility. Resident 1 (R1) alleged that such an incident occurred five years ago at another facility, not at Anand Care Center lll. S1-S2 stated the resident in room 115 attends a day program and is away from the facility for most of the day. S1-S2 stated that this resident does not bother anyone, and none of the other residents bother R1. S1-S2 stated R1 tends to keep to themselves and does not engage with other residents or participate in facility activities. S1-S2 and R2-R6 denied the allegation.