Complaint Investigation Report

Allegation: Staff do not provide comfortable accommodations for a client.

The details of this complaint alleged that staff did not provide comfortable accommodations to client #1 (C1). It is reported that (C1) is not provided comfortable accommodations and was without hot water for several days between 10/06/24 and 10/09/24 and (C1) is subjected to having to deal with mythical creatures as a resident at this facility.

On 10/16/24, between 9:30 am - 11:00 am, the Department interviewed (2) out of (2) administrator #1 (A1) and staff #1 (S1) who both verified that the facility did not have hot water. (A1) stated that the gas was shut off by both the City of Inglewood and Southern California Gas Company for leaking water pipes. The construction took effect from 10/01/24 through 10/02/24 a total of 48 hours. (A1 and S1) admitted that clients were all notified of no water availability through verbal communication with each client. According to (S1), all clients were notified that the gas had been shut off and were offered boiled water. (A1) stated that the gas pipe leaks and construction affected all commercial properties on South Prarie Avenue. (A1 and S1) denied that the facility had mythical creatures to prevent clients from having comfortable accommodations.

On 10/16/24, between 9:45 am - 11:50 am, the Department interviewed (9) out of (10) clients #2-#10 (C2-C10) all knew no hot water was available during construction. (C2-C10) confirmed staff had notified them that gas pipe leaks and construction would occur for a few days. (C2-C10) claimed they did not experience any inconvenience and realized it was not something the facility had control over. (C2-C10) verified that clients had options for boiled water for daily use while construction was in process. (C2-C10) could not corroborate that mythical creatures and found the facility to be a comfortable and safe environment.

On 10/16/24, between 11:54 am - 12:10 pm, the Department interviewed witness #1 (W1) Harbor UCLA Case Manager for client #1 (C1). (W1) stated the allegation is false. (WI) there have been similar erroneous associated with (C1) at other prior licensed care facilities that (C1) had resided in.

As a result of the Department review of the work service receipt from the City of Inglewood, it verified that construction did take place on 10/01/24 - 10/02/24. The Department inspected the activity and found the facility had hot water available. Based on the gathered information, the evidence does not support the allegation mentioned above. (Evaluation Report continues LIC 9099-C)