Complaint Investigation Report

Allegation: Staff inappropriately spoke to resident in care.

The details of the complaint alleged that facility administrator spoke to (C#1) in a dismissive way.

On April 9, 2025, at approximately 2:30 PM, during records review, LPA Iniguez observed (C#1)’s Individual Program Plan (IPP) from Westside Regional Center dated: 6/11/24. LPA Iniguez noted that there are no notes related to the allegation of facility staff speaking in an inappropriate way to (C#1). In addition, LPA Iniguez observed facility staff training logs; all facility staff have received training regarding clients' rights at least once a year.

On April 4, 2025, at approximately 9:30 AM, during an Interview with the Administrator (A#1), she stated that the facility staff receives training regarding clients personal rights every year. In addition, (A#1) stated that she has not spoken to (C#1) or other client in care in a dismissive way in the past.

LPA Iniguez has attempted to contact (C#1) via email three times: on 3/5/25, 3/13/25, and 3/24/25, but no response was received.

On April 9, 2025, at approximately 3:00 PM, during interviews with clients (C#2-C#3), (2) out of (2) stated that they think the facility staff is trained regarding client’s rights. In addition, (2) out of (2) clients in care stated that (A#1) has never spoken to them in a dismissive way in the past.

On April 4, 2025, at approximately 3:30 PM, during interviews with facility staff (S#1-S#2), (2) out of (2) stated that they received training regarding client’s rights every year. In addition, (2) out of (2) facility staff stated that they have never witnessed (A#1) speaking to (C#1) or other clients in care in a dismissive way in the past.