Complaint Investigation Report

LPA Bunker requested and reviewed the client's records and asked for copies of the following documents: Personnel report, Client Roster, Special Incident Reports, Admission Agreement, Identification and Emergency Information, Physician's Report, Medical Assessment, Medication Administration Records (MARs), Medication Logs, Consent Forms, Appraisal and Needs Service Plan, Client Progress Notes, Westside Regional Center Individual Program Plan (IPP), Client Annual Behavioral Assessment and Support Plan, In-Service Training, Training on Client Care, Training on Client Abuse, Training on Reporting Dependent Adult and Elder Abuse, and any ongoing training.

LPA Bunker interviewed staff 1-4 (S1-S4), and all stated that they had not witnessed any staff member abandoning a client in care. The Administrator (S1) also verified that there have been no reports or incidents of abandonment. During the interview, Client 1 (C1) claimed that staff had abandoned the client. However, client 2 (C2), stated they never heard of or experienced any instance of staff abandoning a client. S1-S4 and C2 denied the allegation of abandonment.

Allegation# 2: Staff speaks inappropriately to clients.

LPA Bunker interviewed staff members 1-4 (S1-S4), and all four stated that they had not witnessed any staff member speak inappropriately to the clients in care. S1-S4 stated all clients are treated with dignity and respect and the facility enforces a zero-tolerance policy for misconduct. The policy ensures clients are free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other punitive actions. During the interviews, Client 1 (C1) claimed that staff members had spoken inappropriately to clients. However, Client 2 (C2) reported never hearing staff speak inappropriately to clients. C2 stated staff treats clients with dignity and respect, and their daily care needs are being met. S1-S4 stated staff communicates professionally and respectfully, without engaging in inappropriate behavior or language. S1-S4 stated staff prioritizes treating all clients with dignity and courtesy. S1-S4 stated that none of the staff had exhibited aggressive behavior towards clients. S1-S4 and C2 denied the allegation.