Complaint Investigation Report
The details of the complaint alleged a client was hit in the head by the perpetrator. During interviews with staff (S2-S6), five out of five staff stated they have not witnessed another staff member hit a client. During interview with the Program Director (PD), stated there have been no reports of staff hitting clients, and there have been no previous reports or complaints regarding staff (S1). Additionally, PD stated S1 has shown no aggressive behavior towards clients in the past. Interviews with client (C2), stated they have not seen staff hit a client nor have they been hit by staff. C1 stated S1 was in the kitchen cooking and W1 was working with C1 during the time of incident. During interview with C1’s Service Coordinator (SC) at Westside Regional Center, they stated the staff at the facility are very good with C1 and they have no concern with C1 remaining at the facility.
Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
Allegation: Staff handled resident in a rough manner.
The details of the complaint alleged a client was handled rough by the perpetrator. During interviews with staff (S2-S6), five out of five staff stated they have not witnessed another staff member handle a client roughly. During interview with the Program Director (PD) there have been no reports of staff handling clients in a rough manner and no previous reports or complaints regarding staff (S1). Additionally, PD stated S1 has shown no aggressive behavior towards clients in the past. Interviews with client (C2), stated they have not seen staff handle a client roughly nor have they been handled in a rough manner. During interview with C1’s Service Coordinator (SC) at Westside Regional Center, they stated the staff at the facility are very good with C1 and they have no concern with C1 remaining at the facility.
Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
No deficiencies were cited during today's visit.
An exit interview was conducted with Client Care Coordinator, Blanca Esparza , and a copy of this report was provided.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction