Complaint Investigation Report

In regards to the allegation Staff member sexually abused client in care, based on information gathered and interviews conducted it was revealed by the Department of Social Services Investigator from (IB) that an interview was conducted with Client C1 on 04/25/2025 who stated that he felt safe while living at the Lisa Marie Guest Home and denied any physical or sexual abuse by anyone (employee or resident) while he resided at the facility. The information obtained did not support the allegation.

Interviews by Client's C2- C4 who have been here from 20 years to 36 years.

All stated that they get all their meals and medication and everything has gone smoothly.

All 3 stated that staff treat them well and that they are good to them.

Also stated that there has never been any inappropriate behavior by staff. There has never been anything physical, sexual or yelling.

Manager Robert Otero stated that clients are like family and are never disrespected and are treated well here. There has never been anything physical or sexual at this facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.